CruiseBase has been in the business of offering travel services to Interline customers for several years and we wanted to add Cruise Booking Engine to our web site. Our customer base books with us 24/7 and we needed an intuitive Cruise Engine that would allow for bookings any time of day. We were delighted to work with TravTech and the implementation was done in a short period and we have been using their services for consumers and agents since 2014. Over 80% of our customers make their own booking online which is a testament to the intuitive booking flow. TravTech has a by far the most responsive Customer Service team in the industry. They continue to exceed our expectations. I have seen a number or Cruise Engines during my 30 years in the industry and without a doubt TravTech provides the best value among all the booking engines on the market.
CruiseBase has been the backbone of our business since the beginning 12 years ago. It's enabled a relatively small agency like ours to compete with the big fish in their ocean and have had quite a lot of success, if I do say so myself. Having access to powerful booking engines and maintain a client database has enabled us to grow every year. They are responsive to our needs and feel like part of our extended business family. We highly recommend them.
We have used CruiseBase for years to service a large and growing base of satisfied cruise customers, and I am pleased to report that TravTech's service and support continue to exceed our requirements and expectations. We are very happy with the rapid response and willingness to help whenever we seek support for any cruise line related issues that may arise.