Question 1

What is CruiseBase?

Accepted Answer

Cruisebase consists of a search and booking Engine, an Agent Workflow for managing the process of assisting a client search and book cruises, a hihgly customizable, white-labeled consumer facing search and book website and the back office platform that acts as a complete solution to run a successful agency selling cruises with features for marketing, managing groups, revenue management and customer relationship management.

Question 2

How long does it take to set up CruiseBase for a typical agency?

Accepted Answer

The set up process takes approximately two to three weeks once TravTech receives the signed contract, the completed setup forms and payment. The setup time is most affected by the time it takes the cruise lines to accept an agency's booking credentials and to accept TravTech as a proxy for the agency.

Question 3

What web browsers are supported by CruiseBase?

Accepted Answer

CruiseBase is fully compatible with the current versions of Google Chrome, Firefox, Safari and with Internet Explorer and has been designed to meet W3C HTML5 standards to maximize browser compatibility. While not based on HTML5 standards, CruiseBase is also compatible with most popular modern browsers.

Question 4

What is a Search Widget?

Accepted Answer

Most times the Search Widget application is hosted by TravTech and agencies can choose from 3 widget layouts: standard format (shown above), vertical left format and a vertical top format. The look and functionality of the widget can be customized using certain Query String (QS) parameters on the Iframe source URL and can be further customized using a customer-hosted "skin-override" CSS file. Travtech customers will be provided with detailed documentation during the set up process.

Question 5

What is the difference between an online and an offline cruise line? How are the cruises prices obtained for each?

Accepted Answer

Online cruise lines are those which offer real-time electronic connectivity and where they support on-line booking via this connection. Offline cruise lines are those that do not offer online booking capability.
 
Prices for online cruise lines are displayed from the cache prices in the search results and search details pages and from the cruise line system (real-time) in ABE and CBE. Prices for offline cruise lines are displayed from cache in all applications. The cached prices for offline cruise lines are loaded into the CruiseBase system using a daily "flat-file feed" where available or are manually harvested from the cruise line web-site.

What you need to know