What you need to know

Here are some answers to many of the frequently asked questions including questions about the set up process, about standard features, rate options and standard customization. For information about advanced customization and custom design and development or additional information on any Travtech products and services please do not hesitate to contact us and we will be happy to help you.

Leisure Travel

Basic Information and Set up Process

What is CruiseBase?


Cruisebase consists of a search and booking Engine, an Agent Workflow for managing the process of assisting a client search and book cruises, a hihgly customizable, white-labeled consumer facing search and book website and the back office platform that acts as a complete solution to run a successful agency selling cruises with features for marketing, managing groups, revenue management and customer relationship management.




How long does it take to set up CruiseBase for a typical agency?


The set up process takes approximately two to three weeks once TravTech receives the signed contract, the completed setup forms and payment. The setup time is most affected by the time it takes the cruise lines to accept an agency's booking credentials and to accept TravTech as a proxy for the agency.




What web browsers are supported by CruiseBase?


CruiseBase is fully compatible with the current versions of Google Chrome, Firefox, Safari and with Internet Explorer and has been designed to meet W3C HTML5 standards to maximize browser compatibility. While not based on HTML5 standards, CruiseBase is also compatible with most popular modern browsers.




What is a Search Widget?


Most times the Search Widget application is hosted by TravTech and agencies can choose from 3 widget layouts: standard format (shown above), vertical left format and a vertical top format. The look and functionality of the widget can be customized using certain Query String (QS) parameters on the Iframe source URL and can be further customized using a customer-hosted "skin-override" CSS file. Travtech customers will be provided with detailed documentation during the set up process.




What is the difference between an online and an offline cruise line? How are the cruises prices obtained for each?


Online cruise lines are those which offer real-time electronic connectivity and where they support on-line booking via this connection. Offline cruise lines are those that do not offer online booking capability. Prices for online cruise lines are displayed from the cache prices in the search results and search details pages and from the cruise line system (real-time) in ABE and CBE. Prices for offline cruise lines are displayed from cache in all applications. The cached prices for offline cruise lines are loaded into the CruiseBase system using a daily "flat-file feed" where available or are manually harvested from the cruise line web-site.





Agency Branding and Tracking

Can an Agency's Logo and Phone Number Be Displayed?


Each Skin is configured with its own logo (image file) and sales telephone number which are displayed on every page. Booking confirmation messages will be sent to the email address that was provided during the set-up process.




Can an Agency's Own Header and Footer be Added to the Search Results and Booking Path Pages?


Yes. There are three ways to add custom header and footer areas to the search result pages and the booking path pages. Detailed information regarding custom headers and footers will be provided during the set up process if requested.




Can web tracking tags be added to the search result pages and the booking path pages?


Well-formed HTML-based tags and in some cases JavaScript language code can be automatically inserted into selected pages generated by the CS and CBE applications from the CruiseBase database. There are four different tag types that can be added. Detailed information regarding page tags will be provided during the set up process.









Standard Customization

Can we create our own Search Widget?


The Search Widget has a number of customizable options including the ability to change the text and background color of the box and set the default values of search criteria drop-down controls. The contents of the drop-down controls are dynamically populated from the CruiseBase database based on the other search criteria selected by the user. We recommend that customers use one of the widgets provided by TravTech if possible. However, it is possible to bypass the CruiseBase Search Widget and build your own static or dynamic control widget. Detailed information regarding custom build widget will be provided during the set up process if requested.




Can the color and fonts of the Search Widget be changed?


A certain amount of customization is possible including changing the Search Widget's background color and the color of text items within the Search Widget. All style aspects of the Search Widget (as with all CS and CBE web pages) are controlled by an external Cascading Style Sheet (CSS) file. Customers have the option to host a "skin override" CSS file on their own website which can contain style rules that override selected rules associated with the CS/CBE application or a specific CruiseBase CS/CBE page. As the use of CSS style rules is a complex subject that requires considerable technical expertise, Customers who wish to take advantage of this feature must have access to web design resources that are fluent in the use of CSS styling. CruiseBase customers who wish to associate a skin-override CSS file with their CS/CBE skin, should contact Customer Service to set up this feature.




Can an agency have a vertical Search Widget?


Customers can choose from 3 widget layouts: standard format, a vertical left format and a vertical top format.




Can an agency have a different sized Search Widget?


The size of the Standard (or Left) Search Widget is affected by which search controls are visible to the user, which in turn is controlled by the agency's Skin settings and/or by the Query String (QS) parameters included on the URL used to call the widget. Technically advanced customers can take advantage of the "skin-override" CSS feature which provides fine-grained tuning of the way the widget is displayed. This feature can be used to adjust the widget size larger or smaller. While CSS is a powerful tool to control the look and feel of a web page, it cannot alter the page HTML itself (i.e. the page layout). Customers who require a custom page layout (either for the widget or other CruiseBase pages may wish to consider a custom designed page template.




Can an Agency Select the Cruise Lines that will be displayed on their Search Widget?


Agencies can select the cruise lines that will be displayed in both the Consumer Booking Engine and the Agent Booking Engine. Please advise TravTech which vendors are preferred during the set up process.




Can the Star Ratings be Removed from the Consumer and Agent Booking Engines?


Yes. You can indicate on your set-up form that you wish to have the Star Rating icons suppressed for your site or after setup by contacting customer service.





Group Rates, Special Rate Codes and Agency Fees

Can an Agency Service Charge be Added to Bookings?


Yes. Agency service fees can be added to bookings. There are three different means to collect the service fee. Detailed information service fees will be provided during the set up process.




Can an agency display its own custom disclaimers on the cruise search and booking path pages?


Yes. The content in the standard disclaimers can be customized at the agency level.




Does CruiseBase Support Group Sales?


Yes. Group rates can be displayed within both the consumer and agent booking engines provided that the cruise lines provide group rates online. In addition, Agencies can opt to add the Group Module to their package. View the many features of the Group Module. Contact us for more information on the functionality and cost of the Group Module.




Does CruiseBase Support Interline rates?


Yes. If interline rates are provided by the cruise lines under an agency's booking credentials then they can be shown within the consumer booking. Please advise us during the set-up process if you wish that interline rates be enabled.




Does TravTech Offer Support for Net Rates?


Yes. Net rates are supported for agencies who collect the customer payment directly using their own credit card merchant account.




Who is the Merchant of Record in the Booking Process?


By default, the cruise line is the credit card merchant of record. However, an agency can be configured to use an agency merchant account for agency fees and/or payments for selected cruise line bookings.





Corporate Travel

Travel Data Platform

How long does it typically take to set this up for a travel agency?


This varies on the number of source points, but it is good to plan a 6 to 8 week cycle to source the data and complete the validation process. This will vary by the engagement levels from the clients. Validation is really a very important phase of the process as this is where the confidence in the data is built up.




What is included in the Travel Data Platform?


The Travel Data Platform is a comprehensive Software as a Service (Saas) platform that is purpose built to manages data collection, aggregation, normalization of travel data. The data exports from this platform are used to feed data visualizations set up to turn this normalized data into information, knowledge and influence action.




Can this platform handle data in multiple currencies?


Yes, data in multiple currencies are managed appropriately.





Travelytics

What is included in Travelytics?


Travelytics is a visualization platform built on Microstrategy that provides Standard Reports and user licenses for dashboards that highlight the relevant metrics and trends to understand the behavior of corporate travelers. The objective is to increase the velocity of data being transformed to relevant action so as to provide better services and products for the managment of travel.





TravelGo

What is included in TravelGo?


TravelGo is an itinerary management app that assists travelers in staying up to date on their trip itinerary and also be informed of other services available at locations that they intend to travel to.





Expense Data Integration

Why integrate data from expense managment?


Enhancing expense data to the travel data gives a much more complete picture of the true spend on travel and adds more relevance to the business decisions being made around travel. It also helps in validating the spend made through travel booking systems and understand the total spend associated with a trip.